Warranty Policy of Louvian

Thank you for choosing a Louvian product. We stand behind the quality of our products and warrant to the original purchaser that our products will be free from defects in material and workmanship for a period of one year from the original purchase date. This warranty is non-transferable and only applies to the original purchaser.

What This Warranty Covers
This warranty covers any defects in material or workmanship under normal use during the warranty period.
Louvian will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
What This Warranty Does Not Cover
Damage of a product resulting from negligence
Damage caused by natural disasters
Theft or loss of the product
Damage resulting from unauthorized modification
Damage caused by misuse, abuse, improper maintenance or repair, or using the product in a way not intended by the manufacturer
Normal wear and tear
Cosmetic damage that does not affect functionality
How Long This Warranty Lasts
The Warranty Period for Physical Goods purchased from Louvian is 365 days from the date of purchase.
How to Claim the Warranty
To obtain warranty service, you must first contact us at contact@louvian.com to determine the problem and the most appropriate solution for you.
You will be required to provide a receipt or proof of purchase along with a detailed description of the issue and photographic evidence of the defect.
If your warranty claim is accepted, we will issue a Return Merchandise Authorization (RMA) number for you to include with your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
How We Will Fulfill the Warranty
After receiving your item and inspecting the condition of your item, we will process your warranty claim.
If your claim is approved, we will either repair the defective product or replace it with a new one or a refurbished one of the same or similar model.
The repaired product or replacement will be warranted for the remainder of the original warranty period or 30 days, whichever is longer.

If you require further assistance, our customer service team is here to help.


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71-75 Shelton Street Covent Garden London WC2H 9JQ UNITED KINGDOM


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